Thank you so much for staying with us!
We hope your stay is a pleasant one. Let us know if there is anything we can help you with.
Please help us take care of our home
We seek to improve the amenities as much as possible in order to support you to the best of our ability
+100 hours
Invested in improvements to the house
+180 days
Of ongoing effort
+100 late nights
Staying up to have everything in the best condition
- To provide you with a better experience, we would be truly grateful if you can fill out the visit form. To do so is optional, you can do it by clicking here.
- During your stay, you can find antibacterial gel for your hands at the entrance.
- When you arrive, please ring the bell, and we’ll be sure to meet you.
- Currently, as also mentioned on the listing, it is not possible for us to accommodate guests with infants, an apology.
- To access the gated community, please provide your QR code, name and an official form of identification, if required. During your stay, you can check in at any time, and come and go as you please. You will be receiving your code on the date of your arrival, through Airbnb. Please do not to share your code with third parties, it is not transferable.
- Try not to park your vehicle in front of the neighbors’ garages or on the street corners, since your vehicle can get reported by security; use the sidewalk or the side of the median strip. Currently, if the space is available, you can park on the street outside our garage.
- Please keep the air conditioning at a temperature above 22 °C when using the cold mode, or 25 °C when using the hot mode. Setting it to a lower or higher temperature will stress the machine as it struggles to reach it; the room will still cool down or heat with little inconvenience.
- As stated in the Airbnb post, we are currently unable to provide accommodation for infants.
- For security reasons, no outside visitors are allowed on the premises, only the guest who made the reservation.
- While we intend to offer you a great experience and help you in whatever possible, please keep in mind that we do not provide housekeeping services or any other amenities/services found at a regular hotel.
- Smoking is not allowed in the house or in the courtyard. If smoking outside, avoid littering and properly dispose of your cigarette butts in a nearby trash can [they are a great source of pollution, learn more here].
- Please put all trash in its appropriate place [even if it sounds like a cheesy radio ad]; in the kitchen there is a gray container for cardboard, plastics, glass, and other recyclables, as well as a smaller container for organic waste. Each room has a small container for waste in general.
- In case of an emergency, we’d like to remind you that the emergency services are centralized, and you can call 911 directly.
- Please keep the volume of any electronics or streaming services (YouTube, Spotify, Netflix) at an appropriate level so as not to disturb any neighbors. In case there are other guests staying with us, please consider the noise that travels between the rooms.
- We have a washer and dryer in the premises, and the use of these has a cost of $100 MXN / $6 USD for each load [this includes washing and drying, so you don’t have wet clothes in the room]; alternatively, there is a dry cleaning and laundry service business near the house.
- If you require any further assistance, do not hesitate to ask; we are here to support you in whatever way we can.
- To prevent a fire hazard, the use of hair straighteners or any such items are limited to the inside of the bathroom.
Is there any alternative in case I arrive earlier than the established check-in hour?
In some cases, depending on our activities, we can update the check-in hour to 8 a.m. by reserving a night in advance or paying an additional $580 MXN / $34.80 USD. We suggest you ask us first so that we can confirm to you that it would be under our reach. In this case, payment must be made before your arrival through Airbnb.
Is there any reference on how to use the house keys?
You can easily identify the keys, the one with the most security elements would correspond to the main door, and the smaller one would be the one for your room. Please remember your keys, since the main door requires the use of your key to enter and exit [you must hear 3 “clicks” to confirm that it closed or opened correctly].
If someone picks me up at the house or delivers an order I made, should I notify you?
It will be of great support, since we require to register the person with the security guards. Remember that your code is not transferable, so if it is a service like Rappi, Uber, Didi or another, you can tell us the name of the platform; in the case of a person, we only require their full name.
Can I water the plants?
To improve their care, we ask you, please, not to water the plants nor to put trash on their pots.
What’s the Wi-Fi network name and password?
You can use the network that ends with “Guest” and the password is “Visitas.2018*” [without the quotation marks, remember to put the point – . – and the asterisk – * -]. In case the network that says “Pro” appears, this one has better coverage, it’s just not visible to all devices.
Is there anything in the house that can take as a souvenir?
For now, everything from the towels to the plants have decided to stay at home with us; we’ve worked hard for our possessions. We thank you for taking care of them and leaving them in their place.
I have a laptop that suffered a failure during my stay, what can I do?
In case you require support with your laptop, I have a personal entrepreneurship called Lapcity at which I can provide maintenance, repair, or upgrades. Take advantage of a 20% discount on services or 5% discount on products or spare parts for Airbnb guests.
Are there any towels I can use?
Of course! You are welcome to use the towels provided in each room. To discard used towels, hang them on the ladder-shaped towel rack located in your room.
Is there somewhere I can park?
You can find a parking spot by the park that is located uphill or on the sidewalk by the house next door [however, we recommend leaving space for another vehicle to avoid any issues with the neighbors].
What’s the check-out time?
Check-out is at 13:00 [1PM] so you don’t have to rush out early in the morning.
What is the maximum occupancy per room?
To maintain a pleasant experience, we expect a maximum of two guests in the room with a double bed; if you are considering visiting us with another guest, please verify with us on a case-by-case basis.
Can I have some water from the kitchen?
For your convenience, you can pour yourself water from the refrigerator. If you like, we can also place a pitcher on the kitchen bar with water at room temperature, you just have to mention it to us.
Can I put food in the fridge?
We leave one of the shelves empty, so you can use it for any food that you need to refrigerate.
Is there hot water to shower?
Due to fluctuations in water pressure beyond our control, the hot water is configured to come out already warm, you only have to wait a minute and a half. If warm water does not come out after a moment, try opening, at the same time, the hot water from the faucet to increase the pressure.
If I need a hair dryer or an iron for clothes, what do I do?
You can find the hair dryer under the sink, inside the cabinet, don’t forget to put it away when you finish using it; In case you require the iron, just tell us to lend it to you without problem.
Do I have to wash the dishes or cutlery that I use?
We ask you, please, rinse and wash the dishes, cutlery, glasses, cups or any utensil you use in the kitchen or dining room.
How can I watch the TV in the living room?
Currently, we only have streaming applications, to access them, click on the “house” icon on the remote. The apps have a profile called “Airbnb”: Netflix, Star, Disney+, and Amazon Prime.
How can I send you money to pay for extra services?
You can do it through Airbnb, you just have to enter our conversation through the app. From there, there should be a button that says “Resolution Center” where you can select to send money directly to the hosts.
- Para ver estos puntos en español, da clic aquí.
- Remember to check that you have collected all your belongings, since we have had guests leave us clothing, personal care items, among other types of objects.
- If you take a bath before checking-out, just remember to hang the towels on the ladder, the one used as a towel rack, inside the room.
- In case we are unable to see you off at the time of your departure, you can leave the keys on the bookcase by the stairs. When you leave, you can just close the door, we will lock afterward.
- Once again, thank you for joining us, we hope your stay has been pleasant.